Frequently Asked Questions

• Does Metric Marine only offer Metric products?  

While we specialize in metric products, we also offer a broad range of international standards as well.

• How large is your inventory?  

We have a catalog of over 10,000 items but specialize in sourcing hard-to-find items, so if you don’t see it in our catalog or on our website, just get in touch with us by phone, email or the Request a Quote form and we’ll be more than happy to find it for you. 

• What industries does Metric Marine serve?  

We cater to various marine industries, including cruise lines, commercial shipping, superyacht, oil & gas. 

• Where is Metric Marine located?  

With our headquarters located at 6555 Nova Dr #301, Davie, FL, USA, 33317. We are only 30 minutes away from Port Miami, the Cruise Capital of the World. We serve clients locally and internationally.  

• How can I contact Metric Marine?  

You can reach us by +1 954-641-7840, email: info@metricmarine.com, or Contact Form on our website. 

• What are Metric Marine’s hours of operation?  

Our business hours are weekdays, 8:00 AM EST to 4:00 PM EST  

• Do you have order minimums?  

Without an account, you must place a minimum order of $100.  

• Do you offer warranties on your products?  

Yes, most of our products come with a standard warranty. For specific details on coverage, please see our Warranty Policy page.

• How do I place an order?  

Orders can be placed through our website, by calling us directly, or by contacting our sales representative.

• What is the estimated delivery time?  

Delivery times vary depending on the product and location. You will receive an estimated delivery date at checkout or upon order confirmation.

• Do you ship internationally?  

Yes, we offer international shipping. Shipping costs and delivery times will vary based on location.

Do you do Partial Shipments?

Yes, we offer partial shipments on an as needed basis, but we aim to ship complete. 

• Can I track my order?  

Yes, tracking information will be provided once your order has shipped.  

• What is your return policy?

See our Return Policy page for details.  

• How can I get technical support?  

For technical support, please contact our customer service team by calling +1 954-641-7840

• What should I do if my product arrives damaged?  

If your product arrives damaged, please contact us immediately with your order number and a description of the damage and images if possible.

• What payment methods do you accept?  

We offer NET 30 terms to qualified customers and accept all major debit and credit cards, PayPal, and wire transfers. 

• How can I request a quote?  

You can request a quote by filling out our Quote Request Form on the website or contacting us directly.

• Where can I find more information about career opportunities at Metric Marine?  

If you’re interested in becoming a part of our team, please send us the Contact Form to get in touch with us.